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Type of the event: Workshop/training
Online or offline: Online
Main theme/focus: Basic Digital Skills / Media Literacy
Date time start: 16/03/2021 16:00
Date time end: 22/03/2021 18:00
Number of hours: 8
Country: Czech Republic
Region: Praha
City/Town: Praha
Organisation: KEY trainings
Address of the event: Kazaňská 121/1, 102 00 Praha-Štěrboholy, Česko
Url of the event: https://www.goodcall.eu/microsoft-business-academy/kurz/priprava-na-certifikacni-zkousku-mb-230-microsoft-dynamics-365-customer-service
Tag or keywords: IT Jobs; Customer Service; MB-210: Dynamics 365
Responsible (trainer/organizer): Pavel Šlesingr
Email of the organiser: info@keytrainings.cz
Phone of the organiser: +420 777 838 055
Target Group: General public
Number of participants: 20
Short description of the event:
Are you looking for a job? Are you high school student with interest in IT? We will help you to become an expert in technologies related to customer service. Microsoft Dynamics 365 Customer Service is the online course divided into 3 days. The content of the course will cover practical examples of using the Customer Service module from creating cases to interacting with customers to resolving those cases. The aim of the online course is to help to prepare the participants for certification exams.
The training is divided into 3 parts within 3 days:
16.3.2021 – 16-19
18.3.2021 – 16-19
22.3.2021 – 16-18
Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.
What you can expect:
- Introduction of the Service module and its positioning within the Dynamics 365 solution
- Basic Dynamics 365 Service configuration (SLAs, contracts, queues)
- Permission and security settings
- User interface customization options
- Service process settings
- Knowledge Management
- Use of Power Automate and Canvas applications
- Artificial Intelligence (AI) Features
Photos from the event:
The event is: Completed
